We truly put a lot effort into ensuring that we're bringing you high-quality luggage, bags and accessories. When you buy something, you should buy it once and have it for life - it's kinder to the environment and better for your wallet! Our promise to you is that if there something is wrong with your purchase we will do whatever we can to fix it. Our limited lifetime warranty policy covers any issues with the wheels, handle mechanisms, zippers that can no longer be opened or closed and fabric tears that happen during normal use. Damage during transit can usually be reimbursed by your airline/transportation provider.
We really do stand behind our products - if something breaks due to fault on our part, just let us know - we'll cover return shipping and we'll repair or replace it immediately! Our customer service is based in Germany, and is available in both English and German. See our full warranty terms here.
From the outset, we wanted to focus on making sure our products would last a lifetime. We also knew that we wanted our travel bags to be hand-made with the finest materials and fabrics worldwide. Poorly made products contribute significantly to landfills, and we believe you should only have to buy something once. We're also currently working on a durable, vegan leather that we hope to use in future releases of our products as soon as it passes our durability tests. We have gone to great lengths to reduce the amount of plastics in our designs, and are continually shifting to recyclable materials.